Frequently Asked Questions: 

Who holds my money?
Because we are independent advisors, we have the ability to customize the custodian to the client's needs. No money is held by Questmont and no checks will ever be written to Questmont or any of its employees. 

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Who oversees Questmont?
Royal Alliance Associates provides Questmont with legal, compliance and supervisory oversight. Representatives of Questmont must demonstrate that we have followed industry standards in terms of investment recommendations and their suitability for clients. We have an on-site audit conducted by Royal on an average of twice per year. At this audit, our books and records are reviewed over 1 1/2 to 2 days to ensure that we are complying with all industry rules and regulations as well as adhering to Royal’s strict procedural requirements.

Royal also surveils our email traffic to make sure there are no misrepresentations or violations of regulations surrounding email communications with clients.

Who is Royal Alliance Associates?
Our broker dealer (BD) is Royal Alliance Associates, Inc. Royal is an independent broker dealer and an unaffiliated third party. While giving us access to the securities markets, Royal provides compliances and supervisory oversight for our clients. Royal Alliance auditors come on-site audit every year to audit our books and records. This is done to ensure that we are complying with all industry rules and regulations as well as adhearing to Royal's strict procedural requirements. 

Royal also surveils our email traffic to make sure there are no misrepresentations or violations of regulations surrounding email communications with clients. 

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Are you employed by Royal Alliance Associates?
No. We are independent advisors and employees of Questmont. Royal Alliance Associates is an independent third party that provides services to us. Being independent allows us to provide services in the best interest of the client, not the big corporation. 

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How safe is my money?
Your accounts are insured against the failure of custodian or Royal Alliance Associates by Securities Investor Protection Corp. (SPIC), a U.S. Government-chartered corporation. Accounts are insured by SIPC up to $500,000 (maximum of $100,000 in cash). Additional insurance is provided by private insurers up to an unlimited account value. An explanatory SIPC brochure is available upon request or at www.sipc.org

Note: This does not protect your account from market loss.

In the event of a natrual disaster or other major regional emergency, will I still be able to contact Questmont to conduct business?
The servers at Questmont are housed on a highly secure, advanced virtual cloud enviroment. This enviroment is accessible from anywhere, has unliminted storage capacities, 24/7 monitoring ( of both server operations and data center), and failover protection with daily offsite backups. If operations are disrupted at our office, we are able to work with full capabilities at any location with internet access (this includes secure mobile devices). Questmont data is housed at multiple data centers in different areas of the country, ensuring data retention in the event of an emergency.

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In the event of a natural disaster or other major regional emergency, will I still be able to contact Questmont to conduct business?
The desktops and servers at Questmont are housed on a highly secure, advanced virtual cloud environment. This environment is accessible from anywhere, has unlimited storage capacities, 24/7 monitoring (of both the server operations and data center), and failover protection with daily backups.  If operations are disrupted at our office, we are able to work with full capabilities at any location with Internet access (this includes mobile devices). Our servers are housed at multiple data centers in different areas of the country, ensuring near-100% uptime if there is a regional emergency.

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How do I know that you won’t run off with my money?
Client assets are held by a third party public custodian.  All checks from clients must be made payable to the custodian (i.e., SEI, Jackson National Pershing LLC, etc.) No checks will ever be written to Questmont or any of its employees. Questmont employees do not have access to client assets. We can generally only move money from your account in the following fashion:

  • A wire transfer to another account in the exact same name at another institution with your written permission.
  • A check payable to the parties listed on your account registration (i.e., Mr. & Mrs. Jones) and mailed to your address of record.
  • A Direct deposit from the custodian into your bank account. 

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How can I be assured that I will receive the same attention as your larger accounts?

Because we are a boutique wealth management firm, we take a team approcah to servicing each client. Every member of the Questmont team is dedicated to providing a high touch experience to every client, regardless of the account size. We understant that if the client receives superior service, they are more likely to introduce and refer us to friends, family and colleagues. No client is ever taken for granted. 

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Do you have a minimum account size?
Yes, $500,000. These are "investable" assets and should not include your real estate, life insurance or personal assets.

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Do I have to sell all of my current investments to work with Questmont?
No, we will not force you to sell any investments. However, some investments may need to be sold in order for Questmont to manage them for you.Depending on the tax consequences of the ransaction, we may move your investments "in-kind" and transition into the recommended portfolio over the course of a few tax years. 

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Do you confer with me before doing any transactions?
When you become a client , we will develop an investment plan for you, explain our inital recommendations to you and get your input and approval. Systematic rebalancing of the account may occur to keep your portfolio in line with your plan. All future tranaactons will be discussed and agreed upon prior to any new transaction. 

Any investments that you bring to us and specify should not be sold will remain in the account until we receive instructions or permission to sell.

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What is a fiduciary and why is having a financial advisor that acts as your fiduciary important?
A fiduciary is an individual in whom another has placed the utmost trust and confidence to manage and protect property or money. It describes the relationship wherein one person has an obligation to act for another’s benefit in that person’s best interests. Questmont acts in a fiduciary capacity for its investment advisory clients and we take this responaiblity very seriously. 

When advisors recommend investments that pay commissions, a fiduciary relationship does not exist. Clients of Questmont that are in fee based accounts do not pay commissions, hence a fiduciary relationship exists. 

We do have the ability to earn commissions on certain transactions but these cannot be executed in fee based accounts. If a client wants to purchase an investment that carries a commission we can facilitate in a seperate, non-fee based, account.

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Additional Questions?
Call or Email Questmont Strategic Wealth Advisors
1200 Camp Hill Bypass, Ste 203 Camp Hill, PA 17011
Phone: 1-888-503-7186
Fax: 717-657-8839